We use your data as part of our mission to provide an ever-better service. This policy describes how we obtain, store, use, and share your information.
The protection of your data and your privacy are very important to us. For this reason, we recommend that you become better acquainted with our practices and, if you have any questions, contact us.
You freely and expressly agree that your data and information will be collected, stored, processed, and shared in accordance with the rules established in this Privacy Policy.
By registering on the platform, the User expressly guarantees that they are fully capable, in accordance with applicable law, of exercising and enjoying all of the Services. In addition, Users under 18 years of age must obtain the express consent of their parents, guardians, or legal representatives to use the Services, in accordance with the provisions of this platform's Terms and Privacy Policy. Parents, guardians, or legal representatives will be fully responsible in the event that children and adolescents access the platform without obtaining prior authorization. They are responsible for supervising the activities and conduct of the respective minors under their care, as well as for being aware of the content of these Terms.
We further inform you that the service provided by the platform is not directed at adolescents and minors under 18 years of age.
When using the Site or Application, we collect some important information so that we can provide you with an adequate service. Below we detail what this information is.
When you sign up to become a registered user of the platform, we may obtain a lot of information about you, such as: your name, date of birth, national ID number (CPF), email address, mailing address, password, phone number, and contact preferences.
This information includes IP addresses, browser type and language, Internet Service Provider (ISP), referring/exit pages, operating system, date and time information, clickstream data, device manufacturer, carrier, model, Wi-Fi networks, phone number, among others that may be collected by the platform.
We may also obtain non-personal information, that is, data that does not allow direct association with any specific person. Examples of non-personal data are the individual's age, individual preferences, language, ZIP/postal code, and area code.
We may also obtain information about user activity on our Site or Application. This information is aggregated and used to help us provide information to our customers and understand which parts of our products and services attract the most user interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
We may use this collected information to help us develop, offer, and improve our products and services for you, whether existing or newly created. We may also use your personal information for internal purposes, such as auditing, data analysis, and research to improve products, services, and customer communications, and to generate statistical analyses regarding the use of our services, including consumption trends.
From time to time, we may use your personal information to send important notices and notifications, such as communications about purchases, changes to deadlines, conditions, and policies. Since this information is important to your interaction with the platform, you may choose not to receive this type of communication, as it is inherent to the use of the service.
We may also use this collected data to improve security and enhance the platform's services and offerings for you. In this way, we can analyze and resolve technical issues, as well as identify and curb fraud in the use of our Service.
We may use your personal information to send advertising, as well as other promotional materials aimed at marketing our services and news to you, which includes digital campaigns (such as targeted social media marketing and push notifications) and non-digital campaigns (such as broadcast advertising, billboards, flyers, and more).
In this case, you may choose to stop receiving marketing emails at any time by changing your preferences.
In addition, we may share information with platform partners for the purpose of developing more relevant marketing campaigns for those interested in our products. The platform will only share data with partners that have a privacy policy offering levels of protection compatible with those offered by this policy.
We may use non-personal information for the purposes set out in this Privacy Policy.
The platform uses technologies such as cookies, pixel tags, local storage, or other identifiers, whether from mobile devices or not, or similar technologies ("cookies and other technologies"), for a variety of functions. These technologies help us authenticate your account, promote and improve the platform's services, personalize your experience, and evaluate the effectiveness of our communication and advertising.
Cookies are small files stored on your browser, phone, or other device.
Pixel tags (or clear GIFs, web beacons, or pixels) are small blocks of code on a Web page that allow them to perform actions such as reading and storing cookies and transmitting information to the platform. The resulting connection may include information such as a device's IP address, the moment a person views the pixel, an identifier associated with the browser or device, and the type of browser in use.
Mobile device identifiers are codes that allow your mobile device to be identified, either persistently or transiently, such as the Advertising ID or the operating system ID.
Local storage is an industry-standard technology that allows a website or application to store and retrieve data from a person's computer, phone, or other device. Examples of this mechanism are HTML5 and cache.
Cookies and other technologies help us better provide our services to you, as well as better understand your behavior, telling us which parts of our Site or Application people have visited, in addition to facilitating the measurement of the effectiveness of advertising and research on the Web.
We treat information obtained through cookies and other technologies as non-personal information. However, to the extent that the internet protocol address (IP address) or similar identifiers are considered personal information under applicable local law, we will also treat such identifiers as personal information.
Likewise, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
You can manage your cookies and other similar technology preferences through your browser or device settings, by refusing or deleting certain cookies and other technologies. However, this may compromise the provision of our services or prevent certain features that rely on them from working.
The specific names of the cookies and other technologies used may vary as our services are improved and updated, but they are generally restricted to the categories of use below:
| Categories of use | Example |
|---|---|
| Authentication | Indicates that you are logged in, so that we can offer you the appropriate features, as well as understand how you use our services. |
| Security and integrity | Helps maintain the security of our services, supporting or enabling security features and helping to detect activities that violate our Terms and Conditions of Use and Privacy Policy. For example, it helps protect your account against unwanted access. |
| Advertising, insights, and measurement | Helps you analyze browsing behaviors to serve and measure ads, make them more relevant to you, and analyze the content and use of products and services. For example, you may use a cookie or other technology to determine whether someone who was exposed to an ad makes an ad-related purchase. |
| Features and services | Helps provide products and services. For example, when you view or interact with content from our services, you may be offered other social plug-ins, different experiences, and personalized content. |
| Performance | It helps provide the best possible experience, for example, by helping route traffic between servers and understanding how quickly the platform loads for different people. Occasionally, information may be stored in your browser or device so that the features in use load and respond quickly. |
| Analytics and research | Helps you understand, improve, and explore products and services when accessing the platform. |
The platform and its partners also use cookies and other technologies to remember personal information when you use our Site or Application. Our goal in these cases is to make your experience with the platform more convenient and personalized.
For example, knowing your first name allows us to welcome you back the next time you access the platform. Knowing your country and language allows us to enable a more personalized and useful experience.
We also use this information to understand and analyze trends, administer our services, learn about user behavior, and obtain demographic information about our user base in general. In some of our email messages, we use a "click-through URL" linked to platform content. When customers click on one of these URLs, users are sent to a different server before arriving at the landing page on our service.
We monitor this click data to understand interest in certain topics and evaluate the effectiveness of communications with our customers. If you prefer not to be tracked in this way, do not click on text or links contained in email messages sent by the platform.
Pixel tags allow us to send email messages in formats that users can read and to tell us whether the email was opened or not. We may use this information to reduce or eliminate messages sent to users.
In addition to cookies and other technologies on the platform, we may allow contracted third parties to use their own cookies and other technologies to identify your browser and device, in order to offer you targeted platform advertising when you access third-party websites or applications.
These third parties may also provide the platform with information about the performance of the marketing campaigns developed.
Some of these companies may use their own cookies and other proprietary technologies on the platform's services, such as: Facebook, Google Analytics, and Double Click.
The information we collect from you is stored on trusted partner cloud services that may be located in Brazil or in other countries that offer reliable cloud storage services commonly used by technology companies, such as the United States of America (USA), Latin American countries, and Europe.
When contracting these services, the platform always seeks out companies that employ a high level of security in storing your information, establishing contracts that do not violate the privacy settings set forth in this Policy.
The platform stores your information for the period necessary for the purposes set forth in the Platform's Terms and Conditions of Use and in this Privacy Policy, respecting the data retention period determined by applicable law.
If you request the deletion of your account, your personal information provided to the platform during the use of our services will be permanently deleted whenever the law so requires.
In some cases, we may retain your information even if you delete your account, such as in the case of maintaining records required by applicable law, if there is an unresolved matter related to your account (such as an unresolved complaint or dispute), or if it is necessary for our legitimate business interests, such as fraud prevention and enhanced security for our users.
The platform may make international data transfers to other countries, such as the United States of America, to countries in the European Union and Latin America, in order to carry out some of the activities involved in the services provided to you, as well as to be able to obtain information that may contribute to improving our services.
In any case of sharing with partners located in other countries, we contractually establish that the partner has a data protection and information security standard compatible with this privacy policy, so that your data is always protected under these terms.
In addition to the purposes described above, we may also share your collected information with third parties in certain cases, which we describe below.
When you sign up for our services and submit your personal information to create a profile, other users will see your name and photo.
In the event of corporate transactions, such as restructuring, merger, or sale of assets of the platform, the economic group, or part thereof, your data may be transferred, provided that the terms of this privacy policy are respected.
For processing and intelligence reasons related to platform data, we may also share information with certain companies, service providers, or partner companies on the platform. In this case, the data will be handled in a way that protects your privacy, and these companies have a duty of protection compatible with the platform's privacy policy.
Regarding subscription payment on our site, if you choose to pay directly online, we may share your payment data with the payment processors we work with. This sharing is done for the sole purpose of enabling the purchase made by you.
These companies or individuals have access to your personal information only to carry out activities requested by the platform and are required not to use or disclose such information for any other purpose.
We may disclose information from your platform account (including personal information) to other application providers linked to your platform account. We allow you to connect your social network service account and other application providers to the platform's services.
In this way, you will be able to post recent activities from our services to your social media accounts. If you no longer want to post your activities to your social network account, you can simply do so or change your preferences when the option is available.
In order to provide you with appropriate advertising and promotions, as well as improve our services, we may also share your information with companies specializing in digital data marketing and analytics that offer a level of data protection compliant with this privacy policy.
The platform may also share your information with police or judicial authorities, competent public authorities, or third parties, within and outside the country where you reside, if required by applicable law, by court order, or at the request of authorities, or if necessary to respond to legal proceedings or participate in any disputes of any kind.
In such situations, the platform will cooperate with the competent authorities to the extent it deems fully necessary and appropriate in relation to any investigation of unlawful rights, infringements of industrial or intellectual property rights, or other activity that is illegal or that may expose the platform or its users to any legal liability or impose risks on them, subject to the possibility of confidentiality of the information contained in applicable law.
In addition, the platform reserves the right to share information about its users with third parties when there are sufficient grounds to consider that a user's activity is suspicious, illegal, or harmful to the platform or third parties.
This right will be exercised by the platform when it deems it appropriate or necessary to maintain the integrity and security of its service, to comply with its Terms and Conditions of Use and Privacy Policy, and in order to cooperate with law enforcement, regardless of whether or not there is a judicial or administrative order to do so.
The platform uses its best efforts to respect and protect your personal information against loss, or any form of misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
We use the modern principle of privacy by design, respecting your privacy and protecting your data in our internal processes.
We handle your data only through a high degree of security, implementing leading industry best practices for data protection, such as periodic encryption, monitoring, and security testing techniques. However, it is not possible to completely guarantee that interceptions and breaches of the platform's systems and databases will not occur, since the internet's security structure is under permanent improvement.
We may update this Privacy Policy from time to time, and the current version will always be the most recent one.
If we make any material changes to the policy, we may post a notice on our Site, application, or send you an email along with the updated Privacy Policy. That is why it is always important to keep your contact information up to date.
If you have any questions or concerns about the platform's Privacy Policy or any practice described here, please contact us at the email address ouvidoria@cds-software.com.br. In order for your request to be properly reviewed by us, it must contain at least the following information: